Making a complaint

Parents / carers rightly want the best for their child. Throughout their time in school, there may be situations where incidents occur and the parent / carer wishes to discuss this with a member of staff. When doing this, it is likely that the issue will fall into the category of a concern or a complaint.

The difference between a concern and a complaint:

A concern may be defined as, 'an expression of worry or doubt over an issue considered to be importnat for which reassurances are sought.'
A complaint may be defined as, 'an expression of dissatisfaction - however made - about actions taken or the lack of action.'

If a parent / carer has a concern involving their child, in the first instance they should speak to their child's class teacher. If they are not satisfied with the action taken, or feel that further action is needed, they should share their concerns with a member of the senior leadership team.

If a concern is about a member of staff, this should be raised with a member of the senior leadership team.

Should someone wish to make a formal complaint, the form below should be completed and handed in / sent to the school office or directly to the Headteacher.

Formal Complaint Form.pdf